Refund & Credit Policy

1. Honest, Result-Based Metering

NexiphorVerifier charges credits only for verifications that produce a conclusive result. We never want you paying for work that didn't give you an answer, so several outcomes are automatically credited back to your balance — you do not need to request them.

2. Automatic Credit Refunds

The following are refunded automatically:

• Syntax-invalid addresses are never charged in the first place.
• Unknown results — no charge for Unknown: where our probe timed out or could not reach the mail server, so we could not give you a definitive answer — are refunded one credit automatically.
• Failed verifications caused by a processing error on our side are refunded one credit.
• Cancelled bulk jobs — credits for any addresses not yet verified are returned when you cancel a job.
• Deleted bulk jobs — outstanding unverified credits are returned when a job is deleted.

Every adjustment is recorded in your credit ledger, which you can review in your dashboard.

3. Unused Credit Purchases

Credits are sold as prepaid, consumable digital goods. If you have not consumed a credit purchase and believe it was made in error, contact us within 14 days of the purchase and we will review a refund of the unused portion to your original payment method. Once credits have been consumed to verify emails, that usage is non-refundable except as described in Section 2.

4. How to Request a Refund

For anything not handled automatically, email support@nexiphorverifier.com from the address on your account, including your account email and the relevant job or transaction ID. We aim to respond within one business day on weekdays (CET), and within two business days otherwise.

5. Chargebacks

Please contact us before initiating a chargeback — we can almost always resolve billing questions directly and faster. Accounts with unresolved chargebacks may be suspended.

6. Contact

Billing questions: support@nexiphorverifier.com.